Metrics are a good thing when we ground them in decisions we want to make. Metrics for the sake of having metrics loses its purpose.
In this session, we will walk through a simple way of grouping metrics - from easy to collect, to directional, to impactful. Along the way, we will give examples of metrics in each group - what they mean, why they are good, where they fall apart. All along working towards better metrics and the approach to collecting and using them.
Additionally we will introduce and show process behaviour charts - a technique that looks at data and helps separate noise from signal.
Leave this session with simple ways to group metrics and ways to interpret if your changes (product, process, or people) are making a difference.