Nebraska.Code() Sessions tagged usability

User Experience: The Black Hat

When creating a new app or updating an existing one, project teams are filled with conflicting ideas on how to make an application better. For user interface decisions, often the person with the loudest voice, relentless attitude, or highest title dictates what is done--or even worse, the entire application is designed by committee in tedious detail in meeting after painstaking meeting. Both ways produce results that are less than ideal.

But there's a better way to get a successful design AND buy-in from your project team, product owners, and users. Black Hat design puts all stakeholders on equal footing and gets everyone's concerns heard and addressed, without devolving into design by committee.

This talk will teach you how do perform the best kept secret in UX design: the black hat session.

Speaker

Ash Banaszek

Ash Banaszek

Sr. UX Specialist, Union Pacific Railroad

This Isn't Just a Conversation: The Art of User Interviews

Anyone who can carry a conversation can interview users, right? Not so. Gaining insight into user requirements, needs, and frustrations is a nuanced process. Without the proper training, even well-meaning researchers can lead, bias, and manipulate users into getting the answers researchers want--instead of getting the real story needing to be told. In this talk, Ash will guide you through the basics of conducting user interviews: * Picking the right interview type * Asking the "right" questions * Do's/Don'ts of Interacting with Users * How to interpret your results User research is difficult to do well and requires lots of practice. After this talk, you should have the resources you need to take the next steps to better user research.

Speaker

Ash Banaszek

Ash Banaszek

Sr. UX Specialist, Union Pacific Railroad