Infrastructure and support teams spend most of their time responding to emergencies. Trying to put support requests and incident tickets into iterations is ridiculous. Agile just doesn’t work for infrastructure teams! Or so we're told. This session will review the year-long implementation of agile/DevOps on an infrastructure team that supports 44 separate applications in a company with thousands of employees.

Attendees will learn how this team used and adapted Kanban to manage support queues and improve both the coverage and quality of support for their customers. We will also discuss how the team adopted Scrum to manage the project work that often takes a back seat to the urgent requests that regularly flood into support organizations.

There will be plenty of time for session attendees to ask questions, and discussion of issues will be encouraged.